FAQ

How can I make a text donation to the American Red Cross to help support the people of Haiti?

To make a $10 text donation you need to text HAITI to 90999 and then reply with YES when prompted. This will add $10 to your next mobile phone bill.

How much of my $10 text donation will go to support the Haiti earthquake victims?

100% of your text donation is delivered to the American Red Cross to support Haiti relief efforts.

Can I donate more than $10?

Most wireless carriers will allow you to donate two times per month to the American Red Cross campaign.

I just made a text donation, why I am getting multiple text messages from you?

When you make a text donation, you will receive a text back asking for you to confirm your donation by replying with the word YES. Once you reply with YES you will receive a thank you/confirmation message that your donation was successful. You will then receive one more text asking you to reply with YES if you want to receive text updates from the American Red Cross. You do not need to reply to this message if you don’t want to receive updates. If you DO want to receive text updates you will need to reply with YES.

How long will it take for my mobile donation to be remitted to the American Red Cross?

This varies on a per carrier basis, however each carrier is doing their best to get the funds to the charity as quickly as possible.

How can I cancel my text donation?

Once you have confirmed your donation by replying with YES, mGive cannot cancel your donation. Please contact your wireless carrier for more information.

How can I confirm that my text donation went through?

Go to www.mgive.org/receipt and enter your mobile number. If your donation did not go through (and you have not donated to any other campaigns), you will be told that no donations were found for that mobile number and you should try again. If your donation did go through or you have donated to another campaign, a PIN number will be sent via text to your phone and you will need to enter it on the site where requested. You will then be able to see confirmation of all donations you have made via the mobile phone number that was entered.

I texted STOP, why did you send me another text?

When you text the word STOP, we are required to send you a follow-up message stating that you will not receive any more messages. If you send the word STOP again, you will get this confirmation message again.

I tried to text in the keyword but got a message back saying that the short code has expired. What does this mean?

This message means that you have premium text messaging (anything that will cost money) blocked on your phone. You will need to call your wireless carrier to have premium SMS enabled if you want to make a donation.

What Carriers are participating in the text donation campaigns?

AT&T Wireless
Verizon Wireless
T-Mobile
Sprint
Alltel
US Cellular
Virgin Mobile
Cellular South
Cincinnati Bell
nTelos
Cricket
Cellcom
Plateau Wireless
Hawkeye
Simmetry Wireless
Pocket Communications
Mid-Tex Cellular
NEMont Tel Coop
Leaco Rural
CableVision
Union Wireless

For more information on text donations for the American Red Cross, please click here.

 

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Donate Now

Click on the image below to donate $10 to the American Red Cross Relief Efforts.

Terms: A one-time donation of $10 will be added to your mobile phone bill or deducted from your prepaid balance. You will also receive up to 4 messages per month from American Red Cross International Relief Alerts. Msg&Data Rates May Apply. All charges are billed by and payable to your mobile service provider. Service is available on most carriers. Donations are collected for the benefit of the American Red Cross by the mGive Foundation and subject to the terms found at www.mGive.com/A . To unsubscribe text STOP to 90999, for help text HELP to 90999. Privacy Policy